Covid-19 presents a whole new situation for all of us, with challenges that none of us has faced before.
We all need to adapt to how we can carry out our work and keep the business going. And, to meet our customers’ changing needs and working methods. While following and adapting to the recommendations and instructions of the authorities.
Sales and support:
We at Oleinitec have decided that we limit the presence in the office and extend the opportunity for our staff to work from home. In addition to mail and telephone, we use Teams for contact.
We will continue to be happy to come to you if it can be done in a way that does not risk spreading the infection.
Service:
Our service engineers continue to be active in the field of the customers who can receive visits.
Alternative to visit you, may be that we service the product in our workshop.
We have full understanding of whether planned service needs to be delayed. If the situation becomes protracted, there may be a lot of accumulated service work to be performed at the same time. Therefore, it is important to contact the service technicians as soon as you know when the service can be performed.
Customer support is open and functioning as usual.
Deliveries:
We work closely with our suppliers and in general order management and deliveries work normally. This is something we monitor daily as the situation can change.
Contact us at Oleinitec if you have any questions. We are here for you.
Ove Söderberg, CEO